Employee feedback is crucial to your small business’ health.
Through employee satisfaction surveys, employee engagement surveys, organizational culture surveys, and employee feedback systems, you can create a culture of healthy corporate communication that will lead to greater employee satisfaction, employee retention, and employee loyalty. With this information you’ll be able to quantify how well your employees embrace your organization’s goals, values, and mission.
Employee Satisfaction Surveys
Employee satisfaction surveys provide you with the opportunity to stay connected to your employees’ needs, wants, and perceptions. Determine how your employees truly view your organization, their position, the management team, and your customers. Peak Surveys customizes survey tools using online surveys, paper surveys, phone surveys, or any combination thereof; providing you with the feedback you need to hire, train and retain loyal, long-term employees.
Remember, employees can be your means to success or assist in your business’ demise!
Employee Engagement Surveys
Delve into your employees’ minds to determine if they are engaged and excited about your clients, your mission, and your profitability! Employee engagement surveys measure how your employees value their jobs and your organization. By doing this annually, you can not only attract new employees, but also keep the existing ones who are already actively engaged. This process also allows you to determine the reasons behind disengaged employees, while generating action items for improvements in the future.
Organizational Culture Surveys
Organizational culture surveys allow you to determine if your management and employees are working toward and “living” your organization’s values, mission, and customer focus. Peak Surveys will develop a culture survey that will facilitate in defining your “existing culture,” determining how that existing culture differs from the “sought-after culture,” and creating a path to a successful culture change.
Employee Feedback Systems
An employee survey by itself is a glimpse of your employees’ perceptions at any given time. Although this is a valuable tool, it is important to develop a continuous employee feedback system — keeping you in communication with your employees and their changing perceptions, wants, and needs.
Employee satisfaction can decrease instantaneously with changes in leadership, corporate decisions, or added tasks. A well-developed employee feedback system will prevent small issues from ballooning, keep rumors to a minimum, allow employees to share their frustrations, and encourage contribution of ideas for improvement. The continuous nature of the feedback system provides comparative data, a long-term look at successes and failures, and a record of both positive and negative trends.