Use your clients’ perceptions to improve your products and services
The phrase “the customer is always right” might not work in every situation, but in the case of small business research, client feedback is king.
This kind of feedback provides you with the insight you need to retain your clients by exceeding their expectations. Determining what is most important to your clients and their satisfaction with your performance enables you to make educated decisions — keeping your clients satisfied and loyal. Whether you are looking for a single client satisfaction survey, or implementing a continuous client feedback system, we are confident we can provide for your needs.
Client Satisfaction Survey
At Peak Surveys, we don’t believe in a “one size fits all” survey.
All client satisfaction surveys are custom-designed to reflect your organization’s needs. Our services provide the ability to reach all of your client segments by utilizing any single delivery method or any combination of online, paper, kiosk, or phone survey. This flexibility allows for greater analysis of all of your clients’ perceptions.
Client Feedback System
A client survey by itself is a snapshot of your clients’ perceptions at any given time. Although this is a great start, it is important to develop a client feedback system that will keep you in touch with your clients and their changing perceptions, wants, and needs. A client feedback system utilizes many different forms of client feedback — continuously evaluating every aspect of your organization that reaches the client. The continuous nature of the feedback system provides comparative data, provides a long-term look at success and failures, and provides records of both positive and negative trends.