You’ve heard it over the phone as you sit on hold… read it on receipts tucked into your shopping bags… you’ve even seen it taped to the bulletin board next to the employee lounge. Four very (hopefully) meaningful words: “We appreciate your feedback!” In order to make sure these four words are, in fact, meaningful, […]
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DIY Survey Help
Do you remember the big DIY TV boom of the late 90s and early 2000s? All it took was a few clicks of your remote control and you could surround yourself with professional contractors and painters showing you how to “do it yourself” on all things remodeling or refinishing. It all seemed so easy, right? […]
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Excellence in Customer Service – How to Understand Your Clients
As business owners, we’re no strangers to the infamous phrase, “The customer is always right!” We all know, of course, that this phrase is more of a gray area than a black and white rule. It’s often used to solve a customer service issue that has taken a negative turn, or to avoid an unpleasant […]
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