You’ve heard it over the phone as you sit on hold… read it on receipts tucked into your shopping bags… you’ve even seen it taped to the bulletin board next to the employee lounge. Four very (hopefully) meaningful words: “We appreciate your feedback!” In order to make sure these four words are, in fact, meaningful, […]
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Excellence in Customer Service – How to Understand Your Clients
As business owners, we’re no strangers to the infamous phrase, “The customer is always right!” We all know, of course, that this phrase is more of a gray area than a black and white rule. It’s often used to solve a customer service issue that has taken a negative turn, or to avoid an unpleasant […]
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