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Customer Feedback

February 1, 2021

Top 5 ways to utilize your Net Promoter Score

NPS (Net Promoter Score) can be used several ways besides just gathering feedback for internal use. In a previous blog, What is Net Promoter Score and How can it Help You, I explained what a Net Promoter Score is and how to utilize it in a survey. Now I’d like to talk about how the […]

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Client Satisfaction Surveys,  Customer Feedback,  DIY Survey Help,  Market Research,  Survey Design

Image by Gerd Altmann from Pixabay

May 13, 2019

Three Steps to Gaining 5 Star Reviews

A common lesson that business owners are learning in this technology-driven age is that social media can be a double-edged sword. Learn more about what Peak Surveys can do to help utilize customer feedback to increase your social media reviews.

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Customer Feedback,  Survey Design

Designing a Survey with Action-Oriented Results in Mind

January 2, 2019

Designing a Survey with Action-Oriented Results in Mind

Action Oriented Survey Results In life and in business, it’s important to have a plan, right? Would you take your family on a vacation without researching your destination?

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Customer Feedback,  Employee Feedback,  Survey Design,  Survey Process

survey feedback

May 1, 2018

Feedback for Your Small Business

You’ve heard it over the phone as you sit on hold… read it on receipts tucked into your shopping bags… you’ve even seen it taped to the bulletin board next to the employee lounge. Four very (hopefully) meaningful words: “We appreciate your feedback!” In order to make sure these four words are, in fact, meaningful, […]

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Customer Feedback,  Employee Feedback

March 15, 2018

Excellence in Customer Service – How to Understand Your Clients

As business owners, we’re no strangers to the infamous phrase, “The customer is always right!” We all know, of course, that this phrase is more of a gray area than a black and white rule. It’s often used to solve a customer service issue that has taken a negative turn, or to avoid an unpleasant […]

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Customer Feedback

Understanding Your Market Can Make or Break a Small Business

Whether it's delivering the best customer experience, increasing sales, or enhancing employee engagement, Peak Surveys can help you acquire the accurate, unbiased data you need to achieve your business goals.

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