NPS (Net Promoter Score) can be used several ways besides just gathering feedback for internal use. In a previous blog, What is Net Promoter Score and How can it Help You, I explained what a Net Promoter Score is and how to utilize it in a survey. Now I’d like to talk about how the […]
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Three Steps to Gaining 5 Star Reviews
A common lesson that business owners are learning in this technology-driven age is that social media can be a double-edged sword. Learn more about what Peak Surveys can do to help utilize customer feedback to increase your social media reviews.
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Designing a Survey with Action-Oriented Results in Mind
Action Oriented Survey Results In life and in business, it’s important to have a plan, right? Would you take your family on a vacation without researching your destination?
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Feedback for Your Small Business
You’ve heard it over the phone as you sit on hold… read it on receipts tucked into your shopping bags… you’ve even seen it taped to the bulletin board next to the employee lounge. Four very (hopefully) meaningful words: “We appreciate your feedback!” In order to make sure these four words are, in fact, meaningful, […]
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Excellence in Customer Service – How to Understand Your Clients
As business owners, we’re no strangers to the infamous phrase, “The customer is always right!” We all know, of course, that this phrase is more of a gray area than a black and white rule. It’s often used to solve a customer service issue that has taken a negative turn, or to avoid an unpleasant […]
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