Designing a Survey part 3 of 3 In Designing a Survey parts 1 and 2 you learned about survey goals, survey design, question types, and scale types. Now learn about testing, sharing your data, and how to act on survey results. Test the Survey Don’t just test the survey yourself or with someone who is […]
Read More
Designing a Survey from Start to Finish: Part 2 of 3
In the 1st part of this blog series, we shared the process of determining how to define your goal and the outcome you are hoping to achieve for business improvement. Once that goal is defined, you can delve into how to attain it through the appropriate questions.
Read More
Designing a Survey from Start to Finish: Part 1 of 3
With all of the easily-accessible online survey tools available to you, it’s somewhat simple and cost-effective to create, send, and get results back from a survey. Much like any product or service, however, a lack of experience can have expensive — in both time and money — drawbacks.
Read More
Feedback for Your Small Business
You’ve heard it over the phone as you sit on hold… read it on receipts tucked into your shopping bags… you’ve even seen it taped to the bulletin board next to the employee lounge. Four very (hopefully) meaningful words: “We appreciate your feedback!” In order to make sure these four words are, in fact, meaningful, […]
Read More
DIY Survey Help
Do you remember the big DIY TV boom of the late 90s and early 2000s? All it took was a few clicks of your remote control and you could surround yourself with professional contractors and painters showing you how to “do it yourself” on all things remodeling or refinishing. It all seemed so easy, right? […]
Read More
Excellence in Customer Service – How to Understand Your Clients
As business owners, we’re no strangers to the infamous phrase, “The customer is always right!” We all know, of course, that this phrase is more of a gray area than a black and white rule. It’s often used to solve a customer service issue that has taken a negative turn, or to avoid an unpleasant […]
Read More